Bordo Home Digital Transformation

Fragmented data, manual processes
All of Bordo Home's sales, inventory, collections, and accounting data was stored in its enterprise ERP system. However, the reports needed for management decisions were scattered across ERP screens. Management relied on Excel exports. Figures didn't match across screens, and each report took hours to prepare.

Risky credit decisions
Risk in sales by promissory note depends on having accurate customer intelligence. The credit approval process relied on phone calls, paperwork, and personal experience. Customer history, guarantor status, and e-Devlet documents couldn't be viewed on a single screen.

A digital presence that failed to reach customers
While competitors in the sector were strongly promoting credit-card-free shopping online, Bordo Home's website didn't inspire the same confidence. There was also no online installment payment or application channel.

HR and legal operations in separate systems
Time and attendance, leave, and personnel documents were managed in Excel, while enforcement cases were tracked in separate software. This data was never connected to sales and collections data.

A single source: ERP data, a new interface
Rather than replace the existing ERP, we built a secure bridge to it. We calibrated every report to match the ERP screens down to the last penny. Management could continue to trust the ERP while accessing its data through a modern, fast dashboard.

The right information at the moment of decision
We designed the credit approval screen around the moment when sales representatives and managers make their decisions. The customer's payment history, outstanding enforcement records, guarantor status, and calculated credit limit were brought together on one screen. e-Devlet documents obtained with the customer's consent are also displayed there.

A premium brand identity that inspires confidence
We created a design language built around burgundy, black, white, and gold, and applied it consistently across the website, admin panel, and mobile interface. The “Shop without a credit card” message appears on every product card alongside clear installment details.

Modular growth
We grew the project module by module, incorporating feedback from the field rather than building everything at once. It was developed using PHP 8 and MySQL with an MVC architecture. Role-based permissions and the protection of personal data (KVKK) were built into the architecture from the outset.

• E-commerce website: Campaign showcases, installment filter, AJAX search and cart, installment application form, SEO-friendly structure
• Online installment payments: Debt lookup by Turkish ID number, overdue and remaining installment details, virtual POS integration, bot protection
• Sales Approval (credit approval): Intelligence report, automated credit limit engine, e-Devlet document retrieval, approval/rejection workflow, AI-powered recommendations
• Management reports: More than 60 reports (revenue, profitability, inventory value, collections, campaigns, representative scorecards, store targets)
• Human resources: Personnel profiles, time and attendance (Excel import), leave workflow and automatic leave balance, shifts, advances, announcements, document archive
• Legal: Shared workspace synchronized with enforcement case-tracking software, offer rules engine, team messaging, and task tracking
• Internal communications: Messaging, groups, scheduled sending, calendar, personal dashboard
  

• Management reports moved from Excel to the dashboard; reports are now ready in seconds instead of hours
• Credit decisions are made on a single screen, consistently and with a full audit trail
• Customers can pay their installments online without visiting a store
• HR and legal processes now sit under the same roof as sales data
• More than 200,000 lines of in-house code, 140 database tables, over 600 endpoints, and more than 100 permissions modules